Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM.
Salesforce Conversation Intelligence, formerly known as Einstein Conversation Insights, is Salesforce's native AI capability for turning recorded sales and customer conversations into searchable, insight-rich data inside the CRM. It is built for sales teams and managers who already work in Salesforce and want call intelligence in the flow of their existing records and pipeline. The engine ingests voice and video calls captured through integrated dialers and conferencing connections, transcribes the dialogue in many languages, and then analyzes the text to flag moments that matter, such as pricing discussions, competitor mentions, product interest, objections, and next-step commitments. Users can generate AI summaries of a call that capture key takeaways, and the resulting records appear in the related Activity Timeline on accounts, opportunities, and other objects, so reps and managers can see that a meeting happened and review both the insights and the transcript context on the same page. Because it is part of the Salesforce platform, it also supports coaching workflows that help managers spot trends and improvement opportunities across their teams. It is intended for revenue organizations standardized on Salesforce. Pricing varies by plan. Check the official website for current pricing.
Sales engagement and contact platform with a power dialer plus AI conversation intelligence that records, transcribes, and analyzes calls for coaching.
Mobile-first AI business phone system that records and transcribes sales calls, writes follow-ups, and syncs everything to your CRM automatically.
Sales conversation intelligence and coaching platform (formerly Glyphic) that records and analyzes calls, scores reps, and keeps CRM data in sync.
Stockholm-based AI conversation intelligence platform that analyzes sales and customer calls to surface buying signals, coach reps, and turn conversations into revenue insights.
AI sales roleplay and call-scoring tool that lets reps practice against AI buyers and scores real calls against methodologies.
An AI meeting intelligence tool for trade shows and hosted buyer events that captures 1:1 conversations and turns them into CRM-ready notes and insights.
Conversation-intelligence platform (part of ZoomInfo) that records and analyzes sales calls for coaching and deal insights.
Real-time AI guidance and agent-assist platform that coaches contact-center and sales agents live during calls.
Salesforce Conversation Intelligence (Einstein Conversation Insights) and Salesken are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Salesken: Conversation-intelligence platform that analyzes sales calls for coaching, real-time cues, and pipeline insights. They overlap on ai-meeting-assistants, ai-sales-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
Salesforce Conversation Intelligence (Einstein Conversation Insights) and Sally are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Sally: German AI meeting assistant that joins calls to record, transcribe, and summarize meetings while extracting tasks and decisions. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
Salesforce Conversation Intelligence (Einstein Conversation Insights) and Sam (HeySam) are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Sam (HeySam): Multi-agent AI sales copilot that joins calls, records and analyzes meetings, and assists sales engineers in Slack. They overlap on ai-meeting-assistants, ai-sales-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
Salesforce Conversation Intelligence (Einstein Conversation Insights) and Saner.AI are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Saner.AI: ADHD-friendly AI personal assistant and second brain that captures notes, records and summarizes meetings, and connects ideas. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
Salesforce Conversation Intelligence (Einstein Conversation Insights) and ScreenApp are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. ScreenApp: AI screen and meeting recorder that captures video and audio, then transcribes and summarizes the content automatically. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
Salesforce Conversation Intelligence (Einstein Conversation Insights) and Scribbl are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Salesforce Conversation Intelligence (Einstein Conversation Insights): Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM. Scribbl: Chrome extension that records, transcribes, and summarizes meetings without sending a bot into the call. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
Salesforce's native AI engine that transcribes recorded sales calls and surfaces insights, summaries, and coaching moments directly inside the CRM.
Salesforce Conversation Intelligence (Einstein Conversation Insights) pricing is listed as freemium with a starting price of Custom in this directory dataset.
Aloware, Allo, Airspeed, Agaton are relevant alternatives to compare.