Prevail: Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Prevail when capturing and transcribing remote, hybrid, or in-person legal depositions in real time matters most, and QEval when real-time compliance monitoring and de-escalation support during live customer calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Prevail is an AI-assisted testimony management and court reporting platform that delivers real-time transcription for legal depositions and proceedings.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
Prevail is an AI-assisted testimony management and court reporting platform purpose-built for legal proceedings such as depositions. Its AI Speech Capture panel begins transcribing the moment a Session Manager presses record, displaying spoken dialogue as structured segments with speaker labels and timestamps that update in real time, while machine learning improves accuracy as the session unfolds. Transcripts are synchronized with the session audio and video, and certified transcripts are delivered within a few business days. Its transcription and translation services handle audio and video files of multiple formats and support over 90 languages. The CheckMate solution consolidates real-time transcription, speaker identification, and collaborative note-taking into one workspace, with secure integration to a firm's chosen LLM for AI-generated analysis. Prevail supports remote, hybrid, and in-person proceedings and is accessed through a web-based interface, meeting SOC 2 Type 2 and ISO 27001 standards. It is built for legal professionals including law firms, corporations, and government agencies.
Best suited for
QEval, built by Etech Global Services, is an AI-powered contact center quality assurance and performance management platform. It automatically transcribes recorded and live customer interactions across voice, chat, email, and SMS channels, then applies speech analytics, sentiment detection, and topic classification to evaluate every conversation against customizable quality scorecards rather than a small manual sample. Built for contact center QA teams, compliance officers, and operations leaders, it converts interactions into searchable transcripts in near real time, scoring both human and AI agents. QEval includes real-time agent assist that surfaces compliance prompts and de-escalation guidance during live calls, automated PCI/HIPAA/GDPR compliance monitoring with PHI/PII redaction, and coaching workflows with analytics and gamification to drive agent improvement. A flexible scorecard builder supports numeric, weighted, blind, and holistic scoring formats. Distinct from generic LLM wrappers, QEval emphasizes a proprietary multi-expert evaluation architecture, vendor-neutral scoring of third-party AI agents, and a roughly 30-day deployment timeline aimed at enterprise contact centers.
Best suited for
Prevail is custom pricing (contact sales); QEval is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Prevail | QEval |
|---|---|---|
| Core capability | Real-time AI transcription with live speaker labels and timestamps | Automated transcription of recorded and live calls into searchable text via speech analytics |
| Standout feature | Audio/video synchronization with transcripts during sessions | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) |
| Team usage | Collaborative note-taking and key-moment tagging (CheckMate) | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples |
| Integrations | Secure integration with a firm's chosen LLM for AI analysis | Real-time agent assist with live compliance prompts and de-escalation guidance |
| Languages & capture | Transcription and translation supporting 90+ languages | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction |
| Best-fit workflow | Support for remote, hybrid, and in-person proceedings | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification |
Prevail
Choose Prevail if you need capturing and transcribing remote, hybrid, or in-person legal depositions in real time — strengths include purpose-built for legal depositions with synchronized audio, video, and transcript.
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Prevail
QEval
It depends on your workflow. Prevail is strong for capturing and transcribing remote, hybrid, or in-person legal depositions in real time, while QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale. Both transcribe and summarize meetings.
Prevail is custom pricing and QEval is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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