QEval and Rafiki are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. QEval: QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards. Rafiki: AI sales intelligence platform that records, transcribes, and analyzes sales conversations to surface deal and coaching insights. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants workflows, shortlist QEval when automating quality monitoring and scoring of agent customer interactions at scale matters most, and Rafiki when automatically capturing notes and action items from sales calls matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
QEval is an AI contact center quality assurance platform that transcribes and scores customer conversations across voice, chat, email, and SMS against customizable scorecards.
AI sales intelligence platform that records, transcribes, and analyzes sales conversations to surface deal and coaching insights.
QEval is custom pricing (contact sales); Rafiki is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | QEval | Rafiki |
|---|---|---|
| Core capability | Automated transcription of recorded and live calls into searchable text via speech analytics | Records and transcribes calls across Zoom, Google Meet, Teams, and phone |
| Standout feature | Customizable quality scorecards (numeric, weighted, blind, and holistic scoring formats) | AI-generated meeting summaries and follow-up email drafts |
| Team usage | Evaluation across 100% of voice, chat, email, and SMS interactions instead of manual samples | Call scoring against MEDDIC and BANT frameworks |
| Integrations | Real-time agent assist with live compliance prompts and de-escalation guidance | Deal and pipeline-level conversation analysis |
| Languages & capture | Compliance monitoring for PCI, HIPAA, and GDPR with PHI/PII redaction | CRM integrations with Salesforce, HubSpot, Zoho, and Pipedrive |
| Best-fit workflow | Scoring of both human agents and third-party AI agents, plus coaching, analytics, and gamification | AI role play for rep training and a natural-language 'Ask Rafiki' query tool |
QEval
Choose QEval if you need automating quality monitoring and scoring of agent customer interactions at scale — strengths include transcribes and analyzes 100% of interactions across multiple channels rather than a sampled subset.
Rafiki
Choose Rafiki if you need automatically capturing notes and action items from sales calls — strengths include combines note-taking, coaching, and revenue intelligence in one platform.
QEval
Rafiki
It depends on your workflow. QEval is strong for automating quality monitoring and scoring of agent customer interactions at scale, while Rafiki is strong for automatically capturing notes and action items from sales calls. Both transcribe and summarize meetings.
QEval is custom pricing and Rafiki is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.