Listen Labs and UserCall are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Listen Labs: Enterprise AI customer research platform that recruits participants, runs AI-moderated interviews, and delivers executive-ready insight reports. UserCall: AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants workflows, shortlist Listen Labs when replacing or supplementing surveys with scalable ai-led customer interviews matters most, and UserCall when continuous product discovery and voice-of-customer programs matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Enterprise AI customer research platform that recruits participants, runs AI-moderated interviews, and delivers executive-ready insight reports.
AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes.
Listen Labs is a free tier with paid upgrades (freemium); UserCall is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Listen Labs | UserCall |
|---|---|---|
| Core capability | AI interviewer running personalized video, audio, and text interviews | AI-moderated voice and text interviews via shareable interviewer links |
| Standout feature | Global participant recruitment with bring-your-own-audience option | Adaptive follow-up questioning trained on qualitative research practices |
| Team usage | Stimulus testing with videos, images, and Figma prototypes | Event-triggered interviews tied to product moments (signup, cancellation, etc.) |
| Integrations | Automated key themes, takeaways, and persona generation | Theme hierarchies with tagged, quote-linked excerpts from transcripts |
| Languages & capture | Executive-ready reports with highlight reels and slide decks | AI chat for custom exploration and pattern detection across data |
| Best-fit workflow | Support for 100+ languages with translation and transcription | Support for 30+ languages with AI translation and moderation |
Listen Labs
Choose Listen Labs if you need replacing or supplementing surveys with scalable ai-led customer interviews — strengths include end-to-end automation from recruitment to executive-ready deliverables.
UserCall
Choose UserCall if you need continuous product discovery and voice-of-customer programs — strengths include captures deeper qualitative context than static surveys without live scheduling.
Listen Labs
UserCall
It depends on your workflow. Listen Labs is strong for replacing or supplementing surveys with scalable ai-led customer interviews, while UserCall is strong for continuous product discovery and voice-of-customer programs. Both transcribe and summarize meetings.
Listen Labs is a free tier with paid upgrades and UserCall is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.