JustCall and Riverside are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. JustCall: Cloud communications platform with AI call scoring, real-time agent assist, and conversation intelligence for sales coaching across voice and SMS. Riverside: Browser-based podcast and video recording studio with AI transcription, captions, and text-based editing that also handles interviews and remote meetings. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants workflows, shortlist JustCall when sales teams scoring every call against meddic or bant and syncing results to the crm matters most, and Riverside when transcribing and captioning recorded podcast episodes and video interviews matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Cloud communications platform with AI call scoring, real-time agent assist, and conversation intelligence for sales coaching across voice and SMS.
Browser-based podcast and video recording studio with AI transcription, captions, and text-based editing that also handles interviews and remote meetings.
JustCall is a free tier with paid upgrades (freemium); Riverside is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | JustCall | Riverside |
|---|---|---|
| Core capability | AI Call Scoring against custom frameworks (BANT, MEDDIC, or proprietary scorecards) with per-question breakdowns | AI-generated transcripts with automatic speaker detection and labeling |
| Standout feature | Real-Time Agent Assist with on-screen prompts and compliance alerts during calls | Transcription support across more than 100 languages |
| Team usage | AI-generated call summaries with action items | Caption and subtitle export in SRT and VTT formats |
| Integrations | Conversation intelligence: talk-to-listen ratio, sentiment, filler-word and dead-air detection | Text-based editing that lets users cut and rearrange recordings by editing the transcript |
| Languages & capture | Automatic call recording and transcription with speaker identification and moment highlighting | Local high-quality recording of each participant's audio and video track |
| Best-fit workflow | Searchable transcripts across all conversations | AI clip generation for short-form social video |
JustCall
Choose JustCall if you need sales teams scoring every call against meddic or bant and syncing results to the crm — strengths include custom scoring frameworks (bant, meddic) give structured, repeatable call evaluation.
Riverside
Choose Riverside if you need transcribing and captioning recorded podcast episodes and video interviews — strengths include records each participant locally, producing cleaner audio and video than typical call recording.
JustCall
Riverside
It depends on your workflow. JustCall is strong for sales teams scoring every call against meddic or bant and syncing results to the crm, while Riverside is strong for transcribing and captioning recorded podcast episodes and video interviews. Both transcribe and summarize meetings.
JustCall is a free tier with paid upgrades and Riverside is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.