Sam (HeySam) and UserCall are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Sam (HeySam): Multi-agent AI sales copilot that joins calls, records and analyzes meetings, and assists sales engineers in Slack. UserCall: AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes. They overlap on ai-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants workflows, shortlist Sam (HeySam) when supporting reps with real-time technical answers during sales calls matters most, and UserCall when continuous product discovery and voice-of-customer programs matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Multi-agent AI sales copilot that joins calls, records and analyzes meetings, and assists sales engineers in Slack.
AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes.
Sam (HeySam) is a free tier with paid upgrades (freemium); UserCall is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Sam (HeySam) | UserCall |
|---|---|---|
| Core capability | Joins and records calls on Zoom, Teams, and Google Meet | AI-moderated voice and text interviews via shareable interviewer links |
| Standout feature | AI Sales Engineer that answers technical questions in real time on Slack | Adaptive follow-up questioning trained on qualitative research practices |
| Team usage | Call summaries, video recaps, and CRM updates delivered to Slack | Event-triggered interviews tied to product moments (signup, cancellation, etc.) |
| Integrations | AI RFP Copilot that completes RFPs in Google Sheets from call data | Theme hierarchies with tagged, quote-linked excerpts from transcripts |
| Languages & capture | Sizzle Reel short video summaries for follow-ups | AI chat for custom exploration and pattern detection across data |
| Best-fit workflow | Customer-facing Ask AI bot for documentation and communities | Support for 30+ languages with AI translation and moderation |
Sam (HeySam)
Choose Sam (HeySam) if you need supporting reps with real-time technical answers during sales calls — strengths include surfaces sales-engineering expertise on calls without a human se on every meeting.
UserCall
Choose UserCall if you need continuous product discovery and voice-of-customer programs — strengths include captures deeper qualitative context than static surveys without live scheduling.
Sam (HeySam)
UserCall
It depends on your workflow. Sam (HeySam) is strong for supporting reps with real-time technical answers during sales calls, while UserCall is strong for continuous product discovery and voice-of-customer programs. Both transcribe and summarize meetings.
Sam (HeySam) is a free tier with paid upgrades and UserCall is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.