Convo and Cresta are both AI meeting assistants for recording, transcription, and summaries, compared here on pricing, features, and workflow fit. Convo: Bot-free real-time AI meeting assistant for Mac and Windows that transcribes calls, suggests replies live, and syncs notes to Slack, Notion, and HubSpot. Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. They overlap on ai-meeting-assistants, ai-sales-meeting-assistants, so the right pick depends on team size, budget, and which meeting workflows you automate.
How Hosiqo compares and tests toolsFinal recommendation
For ai-meeting-assistants, ai-sales-meeting-assistants workflows, shortlist Convo when sales reps wanting live prompts and objection handling during prospect calls matters most, and Cresta when assisting contact-center agents in real time during customer conversations matters most. Both record across Zoom, Google Meet, and Microsoft Teams; trial each on real meetings before committing.
Bot-free real-time AI meeting assistant for Mac and Windows that transcribes calls, suggests replies live, and syncs notes to Slack, Notion, and HubSpot.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Convo is a free tier with paid upgrades (freemium); Cresta is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convo | Cresta |
|---|---|---|
| Core capability | Bot-free local audio capture from the desktop (macOS and Windows) | Real-time Agent Assist with live suggestions and knowledge |
| Standout feature | Real-time on-screen suggestions and talking points during calls | Conversation intelligence analyzing 100% of interactions |
| Team usage | Automatic transcription with post-call structured summaries and action items | Automated quality management and scoring across all calls |
| Integrations | Follow-up email drafting and searchable meeting history | Knowledge Agent that proactively surfaces context-aware answers |
| Languages & capture | Works across Zoom, Google Meet, Microsoft Teams, Webex, and Slack Huddles | Autonomous AI agents for end-to-end conversation resolution |
| Best-fit workflow | Marketplace-style integrations to Slack, Notion, HubSpot, and Salesforce plus Zapier, Make, IFTTT, Power Automate, and a public API | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect |
Convo
Choose Convo if you need sales reps wanting live prompts and objection handling during prospect calls — strengths include no meeting bot joins the call, avoiding participant-list notifications and lobby admission.
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Convo
Cresta
It depends on your workflow. Convo is strong for sales reps wanting live prompts and objection handling during prospect calls, while Cresta is strong for assisting contact-center agents in real time during customer conversations. Both transcribe and summarize meetings.
Convo is a free tier with paid upgrades and Cresta is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary and the budget is justified.